Shipping policy

At THRIFFY, we work to get your order packed and delivered as quickly as possible.

1. Order Processing

Orders are generally processed and dispatched within 2–3 working days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Once your order has been dispatched, you will receive the available shipping/tracking details.

2. Delivery Timeline

After dispatch, orders generally take approximately 3–5 working days to reach the customer.

Delivery timelines may vary depending on the destination, courier service, weather conditions, public holidays, operational delays, or other circumstances beyond our control.

3. Shipping Charges

Standard shipping charges are calculated and displayed at checkout.

Where applicable, additional shipping charges may apply based on the number of products in the order.

Orders meeting the applicable free-shipping threshold will qualify for free shipping.

4. Delivery Delays

THRIFFY is not responsible for delays caused by courier partners, incorrect or incomplete delivery addresses, natural events, strikes, government restrictions, or other circumstances beyond our reasonable control.

If your order is delayed, please contact us with your order number so we can assist you.

5. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, phone number and other required details.

THRIFFY will not be responsible for failed or delayed delivery caused by incorrect or incomplete information provided by the customer.

Any additional shipping charges resulting from an incorrect address or failed delivery attempt may be borne by the customer.

6. Undelivered / Returned Shipments

If an order is returned to THRIFFY because the customer was unavailable, refused delivery, provided an incorrect address, or otherwise failed to receive the shipment, additional shipping charges may apply for re-dispatch.

7. Damaged Package

If the package appears visibly damaged at the time of delivery, customers are advised to record the opening of the package.

An unboxing video is mandatory for any return or exchange request related to damage, missing items, or an incorrect product.